Terms and Conditions

CASH/CHEQUE, *,**

VISA, MASTERCARD, AMEX & BANKCARD ACCEPTED (3% credit card fee applies). *,**

ALL WORKS, PRODUCTS, EQUIPMENT & SYSTEMS ARE COD (cash/cheq on delivery) *,**

ACCOUNT APPLICATIONS AVAILABLE ON REQUEST.*

30 DAY ACCOUNTS TO APPROVED APPLICANTS ONLY.*

Ownership of goods and services not passed on until full payment is made.*

The company will not be responsible for any consequential loss or damage by any breakdown , stoppage or failure of machinery or equipment from any cause whatsoever.*

WARRANTY / GUARANTEE’S: *

domestic labor: 12 months (proof of purchase required) *

commercial labor: 3 months (proof of purchase required) *

  • all parts, components, products are under individual manufacturers warranty discretion. *
  • proof of purchase and payment in full required also *
  • (contact office for further details if required)
* IN-CONJUNCTION WITH THE FOLLOWING CONDITIONS:

These Terms and Conditions must be agreed upon to place any order with

Johns refrigeration & air conditioning Pty Ltd.

I being above age 18, or the parent of a child under the age of 18, agrees to all terms as follows:

I acknowledge and understand the products, parts, equipment and/or systems are to be installed, serviced and/or repaired by quailfied personnel and am aware of the following:

I am aware of the risks, hazards and dangers of personal injury, death and disability inherent with the use of the item/products purchase/used.

I hereby agree to release and forever discharge Johns refrigeration & air conditioning Pty Ltd and their agents, servants, employees, officers, directors, trustee and all other persons or entities acting on their behalf, from any and all claims, actions, damages, liability, costs or expenses and attorney fee which are related to, arise out of, or are in any way connected to my participation or use of equipment or property supplied by Johns refrigeration & air conditioning Pty Ltd or my presence upon the premises, whether or not such claims, actions, damages, liability, costs or expenses are caused by the negligence of the seller or the manufacturer or distributor.

By this Agreement, it is my intention to surrender and waive any rights to sue or exercise any legal right to seek damages from Johns refrigeration & air conditioning Pty Ltd and their agents, servants, employees, officers, directors, trustee and all other persons or entities acting on their behalf.

This Agreement shall be affecting and binding upon my heirs, agents, personal representatives and assigns.

I hereby certify that I am over the age of 18 years of age. I have carefully read the foregoing and acknowledge that I understand and agree to all of the above terms and conditions.

I have had the opportunity to ask any and all questions regarding this agreement and the effect of the same.

I am aware that by purchasing this item/product and sending payment for them, I assume all risks and waive and release certain substantial rights that I may have or posses. I therefore release all liability and waive all rights I may have in regards to my person and/or child’s activities with the above item.

Legal status of products: It is the responsibility of the buyer, not the seller, to ascertain, and obey, all applicable local, state, federal and international laws in regards to the possession, and use of any item purchased from Johns refrigeration & air conditioning Pty Ltd. Consult your local, state and county laws before purchasing if you are in doubt. Absolutely no sales to minors.

By placing and order, the buyer represents that the products ordered would be used in a lawful manner and that he/she is of legal age. Johns refrigeration & air conditioning Pty Ltd will not be liable for the misuse of any products purchased from Johns refrigeration & air conditioning Pty Ltd or any of our distributors or agents.

Should your item be confiscated by customs in your country you will NOT be refunded and you waive any rights you may have to deny your payment to us. Again, if you are in doubt check your local laws BEFORE purchasing this item/product.

Ordering by email or online.

You may place an order online following the online instructions or by email following these instructions.

After you have selected the parts you need from the online web site simply copy and paste the line items from the web site along with the quantity of each item into your email.

This will enable us to have a part number and full description on the items you are want to purchase.

A sales person will call you to verify the order and take your payment information.

If you needed assistance email us with your contact information and a sales person will return your email asap with a reply. Email: [email protected]

Also you may phone johns refrigeration & air conditioning Pty Ltd for any further assistance on

Telephone: 03 9735 3958
Postal Address: Johns Refrigeration & Air Conditioning Pty Ltd

P.O Box 227,
Mount Evelyn, 3796
Victoria, Australia.

Payment Method

We currently accept MasterCard, Visa, Amex and Bankcard. ( 3% CREDIT CARD FEE APPLIES)
We also accept direct payment to our account.
Account details are:

Johns Refrigeration & air conditioning Pty Ltd
ANZ Bank.
BSB Number: 013 189
Account Number: 455 886 899

We authorize all credit card purchases with an address verification system.

This means your shipping address must have an authorize person or the purchaser to sign for acceptance of your goods.

We do not accept liability for your goods being delivered once signed for.

No goods will be left unattended.

If delivery address is unattended or authorized person is not there to sign, then goods will be not given over.

A storage fee and / or an extra delivery fee will be charged for redelivery at a future date.

All items, parts and products are sent certified mail requesting your signature as proof of receipt and payment.
Standard Delivery

We deliver in-stock orders by either Australia Post, TNT or DHL from our warehouse within 72 hours of acceptance of payment. Please provide a street address, we cannot send orders to a post office box.

If an part, service or product is out-of-stock at the time your order is received, but is due to arrive in our warehouse within 21 days, we will immediately ship it when it becomes available. You will not be charged for the delayed item until it is shipped.

Any item not in stock or due to arrive outside of 21 days, we will contact you by email and give you approximate date of delivery. In which you may cancel the order or leave the order in place until delivery.

In-stock items will take 7 – 14 days delivery time depending on your location within the Australia.

OVERDUE ACCOUNTS: incur the following fee’s:

**$30.00 (AUD) per month account keeping fee and interest charge of 22% per yr / from date of invoice, calculated monthly.

**Payment of dept recovery fees as per commerical agents expences incurred, or to be incurred on any amount entrusted to an agent to collect.

Cancellations

If for some reason, you wish to cancel an order you have placed; you will need to let us know before it ships.

If an order has already been shipped and you decide to cancel, you will be responsible for all shipping charges of the item or items before a credit will be given and there will be a 15% restocking fee. If an order is cancelled before it ships, we will gladly refund your purchase amount at that time.

Refunds

It is up to purchaser to make sure parts fit and are suitable for their individual application.
There are no returns or refunds on all products or parts once accepted by buyer.

Refused Deliveries

If a customer refuses to accept delivery of a purchase they have made, they will be responsible for “All To And From Delivery And Handling Charges” and a 15% restocking fee. There will be no refunds until the product is received back at our facilites.

Warranty

We want you to be happy with the purchase you have made here at Johns Refigeration & Air Conditioning Pty Ltd, however, any manufacture defects will need a return authorization number from Johns refrigeration & air conditioning Pty Ltd before being sent back.

Once the part is received, it will be evaluated by a service technician for its defect and can be refused if not a manufactures defect.

If refused, customer will be responsible for shipping and handling charges and returned to the customer. Returns are not accepted without a return authorization number that will be sent to you via email.

Damaged Upon Arrival

Should the product arrive damaged, we will order and deliver the replacement parts to you free of charge. You must provide (upon request) visual documentation (pictures, scans, video) of the damage.

If in the event we send you a replacement part to replace a damaged part, your credit card will be charged for the new part and credited back once we receive the damaged part back if requested.

Fraud

We will prosecute anyone attempting to make a fraudulent purchase./order.

Disclaimer:

All parts, components, equipment & systems are to be fitted by a qualified refrigeration/air conditioning technician.

Johns refrigeration & air conditioning Pty Ltd will not be responsible for incidental or consequential damages arising from or in connection with the use of any Johns refrigeration & air conditioning Pty Ltd products or recommend products.

A qualified refrigeration technician must maintain at manufactures specifications the entire product and or system and the product must be maintained at all times by a qualified refrigeration/air conditioning technician.

All products, items, parts, equipment, systems, components, etc must be fitted by a qualified refrigeration/air conditioning technician as per relevant government regulations and laws.

Contact information

Want to help us improve.Give us a call or email and help us improve our site to better serve you.
Any questions or information about this site may be obtained by contacting us on,

Email: [email protected]
Telephone: 03 9735 3958

Postal Address: Johns Refrigeration & Air Conditioning p/l

P.O Box 227,
Mount Evelyn, 3796
Victoria, Australia.

No portion of this website may be copied or reproduced without written permission.

Johns refrigeration & air conditioning Pty Ltd is not responsible for typographical or photo graphical errors.

This statement may be altered or changed at any time.

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Johns Refrigeration & air Conditioning Pty Ltd